Delivery, returns and fitting
How do I know a part fits my appliance?
Every listing names two things you can check against the part already in your machine: the manufacturer, and the manufacturer's own part number. They sit in the Reference table near the bottom of each product page. Take the old part out, read the code printed on it, and compare. Where a product fits several models, those model numbers are listed in the Fits panel above the buy button.
If the codes do not match and you are unsure, email us the model number of your appliance before you order and we will tell you which part it takes.
How long does delivery take?
Three to six business days in total. That breaks down as one to two business days for us to pack the order and two to four business days in transit with Royal Mail. Delivery is free to every UK address and there is no minimum order.
We ship within the United Kingdom only.
What does it cost to return something?
Nothing. You have 14 days from the day the parcel arrives to change your mind. A prepaid return label comes in the box, so you attach it to the parcel and drop it at any Royal Mail access point. There is no restocking fee.
Once the parcel reaches us, your refund is processed within 5 business days to the payment method you used.
Can I exchange a part for a different one?
Yes. Tell us which part you need instead when you send the return, and we will post the replacement once the original arrives back with us. If the replacement costs more, we will send a payment link for the difference; if it costs less, the difference is refunded.
What if the part arrives damaged or is the wrong one?
Email contact@airobriant.co.uk with your order number and a photograph. We replace faulty, damaged and incorrectly supplied items free of charge, and that is not limited to the 14-day window. Your rights under the Consumer Rights Act 2015 apply in full and nothing in our policies reduces them.
Are these genuine manufacturer parts?
Yes. We list the manufacturer as the brand on every product, and every item is the manufacturer's own part rather than a copy. Where a product is an accessory kit rather than a single part, the contents are itemised in the specification list.
How do I reach you?
Email contact@airobriant.co.uk. We are open Monday to Saturday, 9:00 AM to 6:00 PM, and reply within 24 hours. You can also call +44 306 999 0201 during those hours.